
When was the last time that you ran into a service error, like an incorrect bill? Probably not that long ago if you're like me. Just this week, I had to correct a record because someone sent me two checks when I had earned only one. Last month, it was something else.
How many times have you had to redo something you've done or written? Or you think of a nuance that you forgot when you made a decision? As an introvert, I do this frequently (because we introverts - smart as we may be - need extra time to reflect). And it wastes my time, just like other peoples' errors waste their time and their employers' dollars....