
These days, when I look around my house, I see more things made in other countries than ever before. Being a true lover of diversity and an adventurer at heart, balanced with loyalty to my country, I want to see the United States of America have the highest quality inventions, services and products on the market. It often surprises me, when I see such a lack of customer focus in the States. After all, aren't all the businesses in America founded on a government for the people by the people?
As a Six Sigma professional, there are many paths, (Six Sigma Lean, Six Sigma Improve, and Six Sigma Design) that can assist in defining the voice of the customer. Most companies do not want to spend the time executing all of the Six Sigma Design tools. As this is a very data intensive endeavor, what we need to realize is that Six Sigma is scalable to your business needs.